Privacy Policy

Who We Are

OnwardAlert is a travel disruption alert service for the Isle of Wight, operated by CompuCheck Ltd (trading as JustOptimise), a company registered in England and Wales. We are the data controller for the personal information collected through this service.

Data & Privacy Contact: privacy@justoptimise.com
Registered Office: CompuCheck Ltd, t/a JustOptimise, 167–169 Great Portland Street, 5th Floor, London, W1W 5PF
Company Registration: 06652316 (England & Wales)
VAT Registration: GB937530218

What Data We Collect

When you subscribe to OnwardAlert alerts, we collect:

• Email address — used to send you disruption alerts
• First name — used to personalise alert emails
• Business name (optional) — collected if you choose to provide it; used only for our internal records
• Route preferences — the transport operators or routes you indicate you want to be notified about

We do not collect payment information, location data, or any sensitive personal data.

How We Use Your Data

Your personal information is used solely for the following purpose:

• To send you email alerts about Isle of Wight transport disruptions relevant to your stated preferences

We do not use your data for profiling, advertising, or any purpose other than the delivery of the alert service you signed up for.

Legal Basis for Processing

We process your personal data on the basis of consent. By subscribing to OnwardAlert, you explicitly consent to receive disruption alerts by email. You may withdraw this consent at any time by unsubscribing.

Data Sharing

We do not share your personal data with third parties for marketing or commercial purposes. Your information is never sold, rented, or traded.

We may use trusted technical service providers (such as email delivery platforms) to operate the service. These providers act as data processors under our instruction and are bound by data processing agreements that comply with UK GDPR requirements.

Data Retention

We retain your personal data for as long as your subscription is active. If you unsubscribe, your data will be deleted within 30 days.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify any inaccurate information
• Erase your data (the “right to be forgotten”)
• Restrict processing of your data
• Object to processing
• Withdraw consent at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at hello@onwardalert.com. We will respond within one calendar month.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems are hosted on UK-based infrastructure.

Cookies

This website may use essential cookies to ensure it functions correctly. We do not use tracking cookies, advertising cookies, or third-party analytics cookies without your consent.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify subscribers by email. The date at the top of this page reflects when the policy was last revised.

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.